COMPLIMENTARY SHIPPING + RETURNS

Terms of Service

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, billing information, and email address.

When you browse our store, we also automatically receive and store certain information about your computer’s internet protocol (IP) address, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. This is to help assist you and track your order. 

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - USE OF COLLECTED INFORMATION

We may use the information we collect in the following ways:

For the purpose of internal record keeping

To tailor specific features or promotions

To send postal mailings or email offerings about products, news and events if you have not objected

If you have opted-in to receive REALM Fine + Fashion Jewelry® emails you will receive them from empress@explorerealm.com. Please add empress@explorerealm.com to your address book to prevent these emails from going to your spam or bulk email folder. If you would no longer like to receive these emails please contact empress@explorerealm.com with the subject line UNSUBSCRIBE or click on the unsubscribe link at the bottom of any e-mail communication sent by REALM Fine + Fashion Jewelry®

SECTION 3 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you are implicitly consenting to our collecting and using any of this information for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no. If you opt-out for any reason, we will respect your decision.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at empress@explorerealm.com or mailing us at:

REALM Fine + Fashion Jewelry®
Attn: Customer Service 
441 North Fifth Street, Suite 202 <br> 
Philadelphia, PA 19123

Please note, however, that if you do not opt out of any such sharing, our affiliates or other data recipients have their own data privacy policies, which may differ from ours, and you would have to contact each such recipient separately with respect to any further opt-out requests.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 – PASSWORD PROTECTION

Upon registration, you may be issued a login and password. You are responsible for maintaining the confidentiality of your login and password information. In the event of a breach of security through your account, you will be liable for any damage caused by the unauthorized use until you notify us in writing of the breach and we have a reasonable opportunity to remedy unauthorized use. You agree to provide REALM with all assistance necessary to remedy.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at empress@explorerealm.com or by mail at:

REALM Fine + Fashion Jewelry®
Attn: Customer Service 
441 North Fifth Street, Suite 202 
Philadelphia, PA 19123