Shipping
Standard Shipping is complimentary for all USA orders.
Orders placed by noon Eastern Time Monday-Thursday ship within 24 hours. Orders placed Friday-Sunday ship the following Monday. Standard delivery time is 5-7 business days.
Need your order faster? We offer both Express 2-Day and Overnight shipping services. The costs depend on your location and are determined at checkout.
Exchanges + Returns
We want you to be completely satisfied with your REALM purchase. If for any reason you are not, you may Exchange or Return it risk-free within 30 days of the ship date for a full refund.
Exchanges are processed as a return (see Returs tab below for details). You may place a new order at any time.
Email empress@explorerealm.com for a Return Authorization and complimentary return shipping label.
Include In Your Return:
- Jewelry in new/unworn condition
- Plastic Bag with product label
- Suede Pouch
- Packing Slip
You will receive a confirmation email upon receipt of your return.
Refunds are applied to the original form of payment.
Allow 2-3 weeks for processing.
READY TO GIFT (OR GIVE YOURSELF)
Complimentary Luxe Packaging
Your REALM jewelry arrives in luxe, gift ready packaging, complimentary with every order.