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SHIPPING + EXCHANGES + RETURNS

COMPLIMENTARY LUXE PACKAGING

Enjoy packaging as luxe as our product – complimentary with every order.

Each piece of jewelry arrives in its own protective, anti-tarnish suede pouch.
We also include an organza bag and then wrap it all
up in a gorgeous gold bag tied with a satin bow.

It’s gift-ready, whether giving to a loved one or yourself!

COMPLIMENTARY SHIPPING

We offer complimentary standard shipping within the Continental U.S.

Tracking

Shortly after your order is processed, you will receive an email
confirmation from REALM. Once your order is shipped, you will
receive an email from UPS or USPS with your shipping confirmation
and tracking number.

Standard Delivery Times

Orders placed by noon EST Monday-Thursday ship within 24 hours.
Orders placed Friday-Sunday ship the following Monday.
Standard deilvery time is 5-7 business days.

Express 2-Day Delivery + Overnight Services

Need your jewelry faster?

The cost of these services is determined at checkout.

EXCHANGES + RETURNS

We want you to be completely satisfied with your REALM purchase. If for any reason
you are not, you may return it within 30 business days of the ship date for a full refund.

Exchanges

Exchanges are processed as a return.
You may place a new order at any time.

Return Instructions:

Email empress@explorerealm.com for a
Return Authorization and complimentary
return shipping label.

Include In Your Return

Jewelry in new/unworn condition

Plastic Bag with product label

Suede Pouch

Packing Slip