Complimentary LUXE GIFT PACKAGING with Every Order
COMPLIMENTARY LUXE PACKAGING
Enjoy packaging as luxe as our product – complimentary with every order. Each piece of jewelry arrives in its own protective, anti-tarnish suede pouch. We also include an organza bag and then wrap it all up in a gorgeous gold bag tied with a satin bow. It’s gift-ready, whether giving to a loved one or yourself!
COMPLIMENTARY SHIPPING
We offer complimentary standard shipping within the Continental U.S.
Tracking
Shortly after your order is processed, you will receive an email confirmation from REALM. Once your order is shipped, you will receive an email from UPS or USPS with your shipping confirmation and tracking number.
Standard Delivery Times
Orders placed by noon EST Monday-Thursday ship within 24 hours. Orders placed Friday-Sunday ship the following Monday. Standard delivery time is 5-7 business days.
EXPRESS SHIPPING
Need your jewelry faster? The cost of Express 2-Day and Overnight shipping services are determined at checkout.
EXCHANGES + RETURNS
We want you to be completely satisfied with your REALM purchase. If for any reason you are not, you may return it within 30 days of the ship date for a full refund.
Exchanges
Exchanges are processed as a return.
You may place a new order at any time.
Return Instructions:
Email empress@explorerealm.com for a Return Authorization and complimentary return shipping label.
Include In Your Return
Jewelry in new/unworn condition
Plastic Bag with product label
Suede Pouch
Packing Slip
You will receive a confirmation email upon receipt of your return.
Refunds are applied to the original form of payment.
Please allow 2-3 weeks for processing.
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