SHIPPING + EXCHANGES + RETURNS

Shipping

Standard Shipping is complimentary for all USA orders.

Orders placed by noon Eastern Time Monday-Thursday ship within 24 hours. Orders placed Friday-Sunday ship the following Monday. Standard delivery time is 5-7 business days.

Need your order faster? We offer both Express 2-Day and Overnight shipping services. The costs depend on your location and are determined at checkout.

Exchanges + Returns

We want you to be completely satisfied with your REALM purchase. If for any reason you are not, you may Exchange or Return it risk-free within 30 days of the ship date for a full refund.

Exchanges are processed as a return (see Returs tab below for details). You may place a new order at any time.

Email empress@explorerealm.com for a Return Authorization and complimentary return shipping label.

Include In Your Return:
- Jewelry in new/unworn condition
- Plastic Bag with product label
- Suede Pouch
- Packing Slip

You will receive a confirmation email upon receipt of your return.

Refunds are applied to the original form of payment.

Allow 2-3 weeks for processing.