CUSTOMER CARE
CUSTOMER CARE
SHIPPING + EXCHANGES + RETURNS
Standard Shipping is complimentary for all USA orders.
- Orders placed by noon Eastern Time Monday-Thursday ship within 24 hours.
- Orders placed Friday-Sunday ship the following Monday.
- Standard delivery time is 5-7 business days.
Need your order faster? We offer both Express 2-Day and Overnight shipping services.
The costs depend on your location and are determined at checkout.
We want you to be completely satisfied with your REALM purchase. If for any reason you are not, you may Exchange or Return it risk-free within 30 days of the ship date for a full refund.
Exchanges are processed as a return (see RETURNS tab below for details).
You may place a new order at any time.
We want you to be completely satisfied with your REALM purchase. If for any reason you are not, you may Exchange or Return it risk-free within 30 days of the ship date for a full refund.
TO RETURN YOUR ITEM:
Email empress@explorerealm.com for a Return Authorization and complimentary return shipping label.
Include In Your Return:
- Jewelry in new/unworn condition
- Plastic Bag with product label
- Suede Pouch
- Packing Slip
You will receive a confirmation email upon receipt of your return.
Refunds are applied to the original form of payment.
Allow 2-3 weeks for processing.
Gift Wrap
Complimentary luxe gift packaging with every order. Includes:
- Organza Bag
- Anti-tarnish Suede Pouch
- Gold Gift Bag tied with satin ribbon
- Note Card
To personalize your note card, simply leave us a message in the "Order Note" section of your Cart.
JEWELRY CARE + STORAGE
Storing Your Jewelry
The REALM soft suede pouch included with every style has anti-tarnish properties to further the longevity of our finishes.
Your earring pouch has a divider. Pop an earring on either side to separate and protect it. Earring pouches have a GOLD metallic leather tie. All other pouches have a BROWN leather tie.
Jewelry Care Tips
The Golden Rule: “Last on, first off.”
- To prevent residue buildup, abrasions and damage put jewelry on after you have dressed and applied all hair/beauty products, perfumes and lotions.
- Gently wipe before storing with a soft cotton or flannel cloth.
- Periodically examine clasps and setting to ensure a secure fit.
-Use caution when using sterling silver cleansers or jewelry solvents as they may remove the antique finish and protective anti-tarnish veneer.
- Avoid water, heat and chlorine.
